Privacy Policy
This policy explains what we collect, why, and how we protect it. Because the information families share with us can be sensitive, we treat it with care.
Last updated: June 23, 2026.
Information we collect
We collect information you choose to provide — such as your name, contact details, and the details of your concern — when you contact us or use our confidential intake. We may also collect limited, standard technical information (such as device and usage data) to operate and improve the site.
How we use your information
- To review your situation and respond to your request
- To help connect you with relevant resources or independent legal professionals, when you ask us to
- To operate, maintain, and improve the website
- To comply with legal obligations
Sensitive information
Details about suspected abuse or a person's health are sensitive. We limit access to this information, use it only for the purposes described here, and do not sell it. If you ask us to connect you with an attorney or agency, you are authorizing us to share the relevant details with them for that purpose.
Sharing
We do not sell your personal information. We share it only: (a) with service providers who help us operate the site, under appropriate confidentiality obligations; (b) with independent professionals or agencies when you request a connection; or (c) when required by law.
Data retention and security
We retain information only as long as necessary for the purposes described and apply reasonable safeguards to protect it. No method of transmission or storage is perfectly secure, but we work to protect your information.
Your choices
You may request access to, correction of, or deletion of the personal information you've shared with us by contactinghelp@elderabuse.help. Depending on where you live, you may have additional rights under applicable privacy laws.
Contact
Questions about this policy? Emailhelp@elderabuse.help.
This page is provided for general informational purposes and is not legal advice. Before launch, have this policy reviewed by counsel to confirm it meets applicable requirements (for example, state privacy laws and any marketing/consent rules).